FAQ
Customer FAQ
How long does shipping take?
Orders are processed within 1–3 business days. Delivery times vary by vendor and location, typically 3 –5 business days.
Do all items ship together?
Because Holistik is a multi-vendor marketplace, items from different vendors may arrive separately.
Do you ship internationally?
Currently no
What is your return policy?
Each vendor sets their own return policy. Check the product page or contact the vendor through your order confirmation.
How do I request a refund?
Submit a request through your Holistik account or contact us directly
Do I need an account to order?
No, you can check out as a guest. Creating an account allows you to track orders, save favorites, and access exclusive offers.
What payment methods are accepted?
We accept major credit cards, debit cards, and secure options such as Shop Pay, Apple Pay, and PayPal.
What is Holistik?
Holistik is a curated marketplace connecting customers with trusted wellness, lifestyle, and beauty brands focused on authenticity, quality, and mindful creation.
How do I contact support?
Use our contact form.
Vendor FAQ
How do I become a vendor on Holistik?
Complete the vendor application form on our Become a Vendor page. Once approved, you’ll receive onboarding details.
What kind of brands do you accept?
We welcome wellness, beauty, home, and lifestyle brands & more! That prioritize quality, transparency, and ethical production.
How do I upload my products?
Once approved, vendors can upload and manage products directly through their Holistik vendor dashboard.
Who handles shipping?
Vendors fulfill their own orders unless alternate fulfillment arrangements are made with Holistik.
What fees are involved?
A small commission applies to each sale to support marketplace operations and marketing. Full details are shared during onboarding.
How and when do I get paid?
Payouts are made to your connected payment account, typically every 7–14 days after order completion.
How can I contact Holistik for vendor assistance?
Use the support form in your vendor dashboard.